Refund and Cancellation Policy

This policy forms part of the TaxVerge Terms and Conditions. Capitalised terms have the meaning given there.

General rule

TaxVerge is a digital software service that is made available immediately after payment. Fees paid for a Plan, module, add-on, user or device seat, or renewal are therefore non-refundable, except in the cases listed below.

When a refund is given

Duplicate payment: User was charged more than once for the same order.
Failed payment: the amount was debited but the payment failed or the order was not created. Such amounts are usually reversed automatically by the bank or payment gateway within 5–7 working days; if not, contact us.
Not activated: the purchased Plan or module was not activated on User's account and TaxVerge could not activate it within seven (7) days of User reporting it.
Unused purchase: User requests cancellation within seven (7) days of payment and has not used the purchased Plan or module (no client created, no return, report, challan or filing prepared, and no desktop device activated under it).

When a refund is not given

After the Plan or module has been used in any way, or after seven (7) days from payment.
For a partly used Plan, unused validity, or unused user or device seats.
Because User changed their mind, bought the wrong Plan, or no longer needs the Services.
For outages, changes or errors of the Income Tax, TRACES, GST or other government portals, or changes in statutory deadlines.
For any tax, interest, late fee, penalty or notice arising from a filing.
When the account is suspended or terminated for breach of the Terms, misuse or fraud.
For renewals that User has paid for, once the renewal period has started.

Cancellation

User may stop using the Services at any time. Plans are not auto-renewed, so no cancellation is needed to avoid future charges. Cancelling does not by itself entitle User to a refund except as stated above.

Price changes

TaxVerge may change prices for future purchases and renewals. A price change does not affect a Plan already paid for, and no refund or extra charge applies because of it.

How to request a refund

Email [email protected] from the registered email address with the order or transaction ID, date of payment, amount and reason. TaxVerge will respond within seven (7) working days. Approved refunds are made only to the original payment method, within seven (7) working days of approval; the time for the money to reach User's account depends on the bank or payment gateway. Payment gateway charges and taxes already deposited with the government may be deducted where permitted by law.

Chargebacks

Please contact us before raising a chargeback or payment dispute with your bank. If a chargeback is raised for a valid charge, TaxVerge may suspend the account until the dispute is resolved.

Grievances

If you are not satisfied with a refund decision, write to the Grievance Officer at [email protected] or call +91-7986514291 (business working hours). Complaints are acknowledged within forty-eight (48) hours and resolved within one (1) month.